Terms & Conditions
It is important that participants understand PCCS's terms, conditions and policies. These terms and conditions applies to all PCCS Programs.
PCCS provides the following services:
Airport pick-up/drop-off, orientation/training, accommodation/home-stay, meals/food, 24/7 In-country support and project management.
The participant is solely responsible for arranging and payment of all travel schedules, specifically including all airfares or other transport costs to and from the project site, as well as any local transport costs. It is the responsibility of the participant to carry all necessary documents when traveling abroad. While PCCS may advise the participant on required travel documentation, PCCS is not responsible for any supporting documents necessary for the volunteer's travel needs or other purposes. PCCS only gives invitation letters and supporting documents to a volunteer or intern for their visa application if required by the Embassy.
Travel and Medical Insurance
PCCS does not provide the participant with insurance of any kind. Travel insurance is sometimes required for each participant, and the volunteer will purchase this prior to departing on the trip. The volunteer is solely responsible for evaluating and determining the type, extent and levels of any insurance coverage they need or desire for their planned volunteer travel period. However, it must cover their entire travel period.
Volunteers are required to pay a specific fee to help cover their accommodation, meals and administrative support. Details of the program fees are set out on our website. Program fees paid to PCCS by online payment, bank or wire transfer will need to have transaction costs covered by the volunteer. A US$150 non-refundable deposit, payable by credit card online, is due after application received and accepted by PCCS staff. This deposit is to secure their placement. Deposit paid comes off program fee, it is not an additional payment. Full payments of program fees are due 30 days prior to the participant’s program start date. All program fee or deposit payments attract a 5% transaction fee charge to cover PayPal fees (where applicable), bank fees and currency conversion charges.
Cancellation and Refund Policy
PCCS does not charge volunteers to join our programs, however we only require volunteer and interns to pay a fee to cover all living arrangements and program needs including accommodation, meals, utilities, airport pickups, program donations and registration as needed per program. PCCS program fees are significantly less than the fees charged by other such companies. PCCS does not provide a total refund policy. If participant cancels their program within 60 days prior to start date, participant will be refund with 50% of the program fee only. There is no refund for cancellation within 30 days of program to start date.
PCCS provides 24/7 in country support service to all our volunteers and interns during the entirity of their program.
The best way to communicate with family and friends back home is through a cell phone or online via the internet. Volunteers can buy an internet wireless modems very cheaply from a service provider to use. There is also an internet café in the suburb of Nungua where most of our volunteers often live. Most internet cafes are open 8am to 9pm Monday to Saturday and are inexpensive. Volunteers are advised to bring their own cell phones or purchase a cheap cellphone locally. PCCS coordinator will provide mobile phone SIM card number on arrival in Uganda. Local cellphones are usually prepaid and cost around 30 - 40 USD, and you can purchase a data bundle once your SIM card is activated. PCCS team monitors and follows up to volunteer works on site.
Use of Photos and Feedback
By agreeing to the terms and conditions you agree that PCCS can use your photos and written feedback while at the project to post on its website www.haidfoundation.org. PCCS might use such material for social media updates, brochure and emails.
The volunteer acknowledges and accepts the responsibilities and risks associated with their agreement in traveling during or after project hours with non-staff members to engage in non-organization and off-site activities, involving parties that are not affiliated with our organization/staff, NOTE that you are solely responsible for your safety and return to your host family. PCCS's is responsible for you but is not legally held liable if you willingly leave the organizations’ premises and attend and/or participate in activities offsite with non-staff members without our coordinator notice. Therefore, PCCS staff, including any and all of its coordinators, directors, host families and host country partner organizations are not liable, to the maximum extent of the law, for any loss or harm the volunteer or associates may suffer, including but not limited to loss caused by: